Web Store FAQ
General Questions
I have shopped at NeilMed.com before but can’t login to my account.
If you created an account or placed an order on neilmed.com prior to December 30, 2017 you will need to re-register again. We apologize for the inconvenience. We have updated our website and system and for security purposes a new password is required.
I forgot my password. How can I update it?
Go to Your Account, click "Sign in with your NeilMed Account". Under Personal Information, click "Forgot your Password?". Enter your email address and continue to follow the instructions on the screen. At the end of the process, you will receive an email with a link to reset your password. If you are still having trouble, please email our Customer Service at questions@neilmed.com and we will help you update your password.
Where can I find a retailer in my area that sells NeilMed products?
NeilMed products are available nationwide at all leading drug and food stores. Please visit our Store Locator to find the local stores near you.
Are your entire products on your website?
Yes, everything NeilMed currently has available is available for purchase on our website. If there is something you cannot find, please email our Customer Service at questions@neilmed.com.
Where can I submit a question or comment?
Our contact information is located here.
Order Related Questions
Promotion Codes
NeilMed promotion codes can be redeemed in the Promotion Code section on the final page in the checkout process, on the "Review & Place Order" screen. The promotion code reduces your cart subtotal only and does not apply toward Shipping & Handling. A promotion code cannot be applied to previous purchases and are only valid for use one time per customer. You can receive notice of our special promotions by registering your email address on our email sign up form located in the footer of our website.
Payment Options
NeilMed.com accepts Visa & MasterCard. We also accept payments through PayPal.
Telephone Order Policies
For the most efficient service we suggest you place your order online. If you prefer placing your order by phone, please call your local NeilMed office.
Can I save the items in my cart?
By creating an account you can save items to your personal shopping cart indefinitely. Login to your account, place items in your cart, review your cart and then select "Save for Later". The next time you return to NeilMed.com, login to your account and proceed to the shopping cart to review saved items.
How do I know if my order was processed?
As you place your order please make sure the email address you entered is correct. If you have successfully placed an order you will receive a confirmation by email within 24 hours. You will receive an additional email when your order ships. Please allow emails from intorders@neilmed.com through your spam filter.
Can I send items to multiple addresses in one order?
At this point we do not support "ship to multiple addresses". You need to place separate orders to be shipped to separate shipping addresses.
What do I do if I entered the wrong shipping address?
You may login to your account within 15 minutes of placing your order to modify or cancel it yourself.
Contact Customer Service immediately and have your name and order number ready and we can make the change for you.
Can you cancel my order?
You may login to your account within 15 minutes of placing your order to modify or cancel it.
Contact Customer Service as soon as possible and notify us that you would like to cancel your order. In most cases, we can cancel your order as long as it has not been shipped.
How do I track my order?
Your tracking information will be emailed to you once your order ships. In some instances it may take up to 72 hours for your tracking number to be available in your account after your order ships. You can also contact us at questions@neilmed.com to track your order.
Have Questions? Call Toll Free or Email to questions@neilmed.com
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USA NeilMed Pharmaceuticals, Inc. 601 Aviation Blvd Santa Rosa, CA 95403 TEL: +1 707-525-3784 FAX: +1 707-525-3785 TOLL FREE: +1 877-477-8633 |
Canada NeilMed Pharmaceuticals, Inc. 1300 Rodick Rd, Unit A Markham, ON L3R8C3 TEL: +1 905-480-0202 FAX: +1 905-480-0201 TOLL FREE: +1 877-477-8633 |
UK NeilMed Ltd. P.O. Box 2853 Coulsdon, Surrey CR5 2WN United Kingdom TEL: +44 (0)208 660 9447 FAX: +44 (0)207 900 6414 |
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Australia NeilMed Pharmaceutical Australia Pty. Limited 12-354 Chisholm Rd Auburn, NSW 2144 TEL: +61 1300 652 148 FAX: +61 (03) 8677 9989 TOLL FREE: +61 1800 158 900 |
New Zealand NeilMed Pharmaceuticals New Zealand Pty. Limited PO Box 27310 Mount Roskill , Auckland 1440 New Zealand TEL: +64 (0)9 570 7279 FAX: +64 (0)9 353 1430 TOLL FREE: 0800 634 5633 |
Ireland &  EuropeNeilMed Pharmaceuticals Ltd. P.O. Box 2853 Coulsdon, Surrey CR5 2WN United Kingdom TEL: +353 (0) 16569710 FAX: +44 (0)207 900 6414 |
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Singapore NeilMed Pharmaceuticals Pte. Ltd. 66 Tannery Lane #01-02D Sindo Indl Building Singapore 347805 Tel: +65 6221 9840 Fax: +65 6491 5930 |
India NeilMed Devices Pvt. Ltd. Suite 1 C, #118 Neil Rao Towers, Road # 3 EPIP Zone, Whitefield Bangalore 560066 TEL: +91-80-41613512 - 13 |
Japan NeilMed Pharmaceuticals K.K. Ohi Distribution Depot, Meisei Corp 7-11, Tokai 4-Chome, Ohta-Ku Tokyo 143-0001 TEL: +81 (03)5755 9876 FAX: +81 (03)5539 4493 |
