WEBSTORE

FAQ's

I have shopped at NeilMed.com before but can’t login to my account.

If you created an account or placed an order on NeilMed.com prior to October 5, 2021 you will need to re-register again. We apologize for the inconvenience. We have updated our website and system and for security purposes a new password is required.
Go to Your Account, click "Sign in with your NeilMed Account". Under Personal Information, click "Forgot your Password?". Enter your email address and continue to follow the instructions on the screen. At the end of the process, you will receive an email with a link to reset your password. If you are still having trouble, please contact our Customer Service at 1 877 477 8633 or email questions@neilmed.com and we will help you update your password.
NeilMed products are available nationwide at all leading drug and food stores. Please visit our Store Locator to find the local stores near you.
Yes, everything NeilMed currently has available is available for purchase on our website. If there is something you cannot find, please contact our Customer Service toll free at 1 877 477 8633 or email questions@neilmed.com.
NeilMed promotion codes can be redeemed in the Promotion Code section on the final page in the checkout process, on the "Review & Place Order" screen. The promotion code reduces your cart subtotal only and does not apply toward Shipping & Handling. A promotion code cannot be applied to previous purchases and are only valid for use one time per customer. You can receive notice of our special promotions by registering your email address on our email sign up form located in the footer of our website.
NeilMed.com accepts Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay and Amazon Pay. We also accept Debit cards with a Visa or MasterCard logo.
For the most efficient service we suggest you place your order online. If you prefer placing your order by phone, please call 1 877 477 8633.
By creating an account you can save items to your personal shopping cart indefinitely. Login to your account, place items in your cart, review your cart and then select "Save for Later". The next time you return to NeilMed.com, login to your account and proceed to the shopping cart to review saved items.
You may login to your account within 15 minutes of placing your order to modify or cancel it. Contact Customer Service as soon as possible at 1 877 477 8633 to notify us that you would like to cancel your order. In most cases, we can cancel your order as long as it has not been shipped.
Your tracking information will be emailed to you once your order ships. In some instances it may take up to 72 hours for your tracking number to be available in your account after your order ships. You can also contact us at questions@neilmed.com, or call us at 1 877 477 8633 to track your order.

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